Privacy Policy

Eximpo Global

Last Updated: March 9, 2026

1. Introduction

Welcome to Eximpo Global ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, phone number, company name, and business details
• Profile Information: Business type, industry, registration numbers, tax IDs
• Contact Information: Shipping addresses, billing addresses
• Payment Information: Payment card details (processed securely through our payment provider Razorpay)

2.2 Business Information

• Product listings and catalogs
• RFQ (Request for Quotation) submissions and responses
• Order history and transaction details
• Communication with other users on the platform

2.3 Technical Information

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, access times)
• Usage data (features used, pages viewed, actions taken)
• Location data (with your permission)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and maintain our B2B marketplace services
• Account Management: To create and manage your account
• Transaction Processing: To process payments and fulfill orders
• Communication: To send updates, notifications, and respond to inquiries
• Platform Improvement: To analyze usage and improve our services
• Security: To detect and prevent fraud and unauthorized access
• Legal Compliance: To comply with legal obligations and regulations

4. Information Sharing and Disclosure

4.1 With Other Users

Your business profile, product listings, and RFQ responses are visible to other verified users on the platform.

4.2 With Service Providers

We share information with trusted third-party service providers:

• Payment processing (Razorpay)
• Email services (Brevo)
• Cloud storage (Contabo)
• Analytics and monitoring services

4.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication mechanisms
• Data backup and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active and for a reasonable period thereafter for legal and business purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Account Closure: Delete your account at any time

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are designed for businesses and professionals. We do not knowingly collect information from children under 13 years of age.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

14. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable data protection laws and regulations.

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© 2026 Eximpo Global LLP. All rights reserved.